We take data security very seriously and use industry-standard encryption and storage methods to protect all client and patient information.
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What are you looking for?
Find answers and solutions to your common medical billing and IT challenges. If you Can’t find an answer, contact us and we will happy to help you.
Please call us at +1 810 487 8969 or email us at info@rapidrcmsolutions.com
Top ten most popular FAQs
How does outsourcing medical billing benefit healthcare providers?
Outsourcing medical billing can save healthcare providers time and resources, reduce administrative costs, and improve collections and cash flow.
How do you handle insurance pre-authorizations and claims submissions?
Our team stays up-to-date on insurance requirements and submissions processes, handling pre-authorizations and claims submissions in a timely and efficient manner.
What services do you offer?
Our company specializes in medical billing, Coding, collections, Virtual Assistant, Accounting & Payroll and IT services for healthcare providers.
How do you keep client and patient information secure?
What sets your company apart from other medical billing companies?
Our commitment to accuracy, timely results, and exceptional customer service sets us apart from other medical billing companies.
How quickly can we be up and running?
Right away! For existing practices, we can transmit the first batch of claims within a week. New Practices – depends on contracting with insurances.
What is your average collection rate?
95%. Defined as (Payments/Charges) – Adjustments by posted dates.
How do I know that my patient data is secure?
We use and maintain HIPAA compliant solutions and methods of communications at all times.
Where does my money go?
Straight to your bank account. All paper EOBs/ checks go to you.
Do you transmit claims electronically?
Yes. This is our preferred method.
Will I have a dedicated resource to our account?
Yes, at all times! We assign 2-person teams at a minimum to all practices. This enhances redundancy.
Should we continue to work our previous billings/collections once you take over?
We prefer to work and take over your past collections.
What kind of support do you provide for denied or rejected claims?
We provide thorough claim reviews and appeals services for denied or rejected claims, working with insurance companies to resolve any issues and recover lost revenue.
How do we get claim/charge information to you?
We can access your system to send claims from your own EHR/EMR usually. Email or Fax data to our HIPAA compliant fax system.
How quickly do we get reimbursed?
Most electronic payers pay within 15 days of receipt of claim, some sooner some later.
How do you ensure accuracy in billing processes?
We have a team of certified medical billing professionals and use the latest software to ensure accuracy in all billing processes.
How do I know that you will be more effective than our own office staff?
You can always provide us a first pilot project for 30 days.
How often are my claims processed?
Daily, if you provide us charges on a daily basis all charges are processed within same business day of receipt.
How much experience do you have with my medical specialty?
We cater and serve most specialties and have access to specialty specific resources that help guide our methods and practices.
I’m new in my practice—How do I set my fees and will you assist in watching reimbursements?
We specialize in credentialing new providers. We understand the pain and headaches involved in setting processes and workflows.
How do we get our existing patient data to you?
All paper EOBs can be mailed/emailed/uploaded to us. All data residing in other billing software’s can be imported manually. We can help you with that.
What should I do before I call for help?
When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.
What does having Managed IT Services cost?
Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.
What exactly are Managed IT Services?
Simply put, Rapid Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Rapid acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.