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The Answer to Crossed Claim Filing Deadlines: Rapid RCM Solutions

Medical Billing
The Answer to Crossed Claim Filing Deadlines: Rapid RCM Solutions

In the complex world of medical billing, timely claim submission is critical to a practice’s financial health. However, the road to compensation is not easy. Unlike a single deadline for all claims, medical billing works with a system of staggered claims due dates. This means that each insurance company sets its specific deadline for submitting claims related to the services provided to the patient.

Imagine a maze with different colored paths, each representing a different insurance company. The length and twists of each road symbolize the different time limits associated with that insurer. Navigating this maze can be a major challenge for medical professionals.

Here’s a deeper dive into the concept of timely filing deadlines:

Individual Payers: Unlike universal policies, each insurance company sets its deadline for filing claims. This time frame can vary widely, from a strict 30-day window to a more generous 18-month period from the date the service was provided to the patient. These deadlines are usually described in the service provider’s instructions or on the payer’s website.

Variations within Payers: The complexity doesn’t stop there. Even within the same insurance company, deadlines can vary depending on which health plan the patient is enrolled in. For example, a patient’s plan from a certain insurance company may have a shorter duration than a standard plan offered by the same insurance company. This creates additional complexity for practice, who must be familiar with the nuances of each payer’s proposal.

Inconsistency in the timing of up-to-date reporting is a major hurdle for physicians and their billing teams. Understanding these deadlines and ensuring that applications are submitted within the specified time frame is essential to avoid advertisement rejection. Rejection of an application due to a late application means that the office will not receive reimbursement for the services provided, which will affect cash flow. Although the patient is usually not responsible for the costs in these cases, it can cause frustration and possibly damage the trust between the patient and the practice.

However, the lack of uniformity is a major challenge for doctors. Here is a more detailed overview of the problems this system creates:

Administrative Burden: Keeping up with the individual deadlines of multiple insurance companies is a significant administrative burden. Operations often require dedicated staff or investment in billing software with deadline-tracking features.

Increased Risk of Denials: Even a minor oversight in adhering to a specific deadline can result in claim denials. This translates to lost revenue for the practice and potential frustration for patients who may be left with unexpected bills.

Inefficiencies and delays: The constant need to check deadlines can slow down the entire billing process. This can lead to delays in receiving reimbursement, which affects the practice’s cash flow. 

Different deadlines within payers: The problem becomes even more complicated when deadlines vary within the same insurance company for a given patient plan. This increases confusion and increases the risk of mistakes.

Limited Resources: Smaller practices with limited resources may find it difficult to manage the complexities of cross-submission. This can lead to higher rejection rates due to missed deadlines.

A Checklist for Avoiding Cross-timely Filing Denials 

The ever-changing deadlines for medical billing cross-timely filing can feel like navigating a maze. However, with a proactive approach and a well-defined checklist, you can significantly reduce the risk of claim denials and ensure timely reimbursement. Here is a comprehensive checklist to help you overcome this challenge:

1. Update payer information:

Payer manuals and websites: As a first line of defense, obtain and maintain access to the most up-to-date provider manuals and websites for each insurance company you work with. These resources usually specify their specific on-time presentation times.

Direct Communication: Do not hesitate to contact the payer directly for more information if you are unsure of a specific term for a specific plan. This proactive approach can save time and frustration.

2. Investing in technology:

Billing software with due date tracking: Consider investing in medical billing software that comes with due date tracking. These tools can automate the process of identifying relevant deadlines based on insurance company and patient plans, streamlining workflow, and minimizing the risk of missing deadlines.

Electronic Claims submission: Use electronic claims (e-filing) whenever possible. E-filing not only speeds up the application process but also allows for real-time eligibility checks that can catch problems in advance.

3. Implement internal protocols:

Standardized Workflow: Develop a standardized workflow for submitting claims in your office. This might involve assigning dedicated staff members to handle claim submissions or creating a step-by-step process checklist for billing personnel.

Due Date Calendar: Create a centralized calendar that shows upcoming due dates for different payers. This visual representation can help your team stay on top of critical submission dates. 

Regular audits: Conduct regular audits of billing processes to identify gaps in meeting deadlines. This proactive approach allows for course correction and continuous improvement. 

4.Give accuracy top priority: 

 Fill out claim forms completely: Make sure that every claim form is completed completely and precisely. If more information is later sought, incomplete information may cause processing delays and even cause deadlines to be missed.

• Verify Eligibility Again: Before filing a claim, confirm the patient’s eligibility once more with the insurance provider. By doing this, it may be possible to avoid denials brought on by problems with coverage and possible hold-ups caused by eligibility verification beyond the deadline.

5. Create a Plan for Communication:

• Patient Communication: Make sure you are in constant contact with your patients to discuss any possible out-of-pocket expenses as well as their insurance coverage. If a claim is rejected because it was filed too late, this can assist control patient expectations and prevent surprises.

• Proactive Appeals: Investigate your options if a claim is rejected because a deadline was missed. In rare circumstances, the payer could reverse the denial if you can provide evidence of a good reason (such as an error in the patient’s insurance information) for the delay.

How to Determine the Insurance Company’s Timely Filing Limits

Finding the timely filing limits with insurance can be done in several ways. The first step in locating the insurance company’s timely filing limits is to look it up on their website. The timely filing limit is located on the website, but it may take you some effort to discover it. 

The provider manual for that individual insurance company is the next place to look for the timely filing limits for that insurance company. Provider manuals are typically rather lengthy documents, although they are easier to find on the insurance company’s website. Before you discover the solution, you’re seeking, you may need to spend some time searching the provider manual.

As a rule, we advise you to read the provider manual for each insurance that you have access to through your network provider because those manuals contain valuable information that will facilitate your communication with the insurance provider. In this case, that recommendation is especially applicable. The last way to find timely filing limits with insurance is to check back here at Rapid RCM Solutions website frequently. 

For now, below is a table showing the timely filing limits for several well-known insurance companies: 

Insurance CompanyTimely Filing Limit (From the date of service)Source
Aetna2 Yearshttps://www.aetna.com/health-care-professionals/disputes-appeals/provider-appeals.html
Aetna Better Health180 Dayshttps://www.aetnabetterhealth.com/pennsylvania/assets/pdf/provider/notices/provider-timely-submission-guide-16-03-21.pdf
Aetna Better Health Kids180 Dayshttps://www.aetnabetterhealth.com/pennsylvania/assets/pdf/provider/notices/provider-timely-submission-guide-16-03-21.pdf
Ambetter180 Dayshttps://www.beaconhealthoptions.com/wp-content/uploads/2016%20%20/11/Beacon-Health-Options-Provider-Handbook-.pdf
AvMed1 Yearhttps://www.chipa.com/wp-content/uploads/sites/4/2016/08/CHIPA_Provider_Manual_March2017.pdf
BCBS Florida1 Yearhttps://www.floridablue.com/sites/floridablue.com/files/docs/FloridaBlueClaimsForm-v8-0819.pdf#:~:text=You%20must%20file%20your%20claim,may%20be%20returned%20to%20you.
BCBS North Carolina18 Monthshttps://www.bluecrossnc.com/members/help/frequently-asked-questions/claims#:~:text=If%20you%20need%20to%20submit,legal%20capacity%20of%20the%20member.
BCBS Rhode Island180 Dayshttps://www.bcbsri.com/sites/default/files/polices/Timely%20Filing.pdf
BCBS Michigan1 Yearhttps://www.mibluecrosscomplete.com/amslibs/content/dam/microsites/blue-cross-complete/Blue-Cross-Complete-Claims-Filing-Instructions.pdf
Anthem California90 Dayshttps://www.cmadocs.org/newsroom/news/view/ArticleId/28123/Anthem-Blue-Cross-to-reduce-timely-filing-requirement-to-90-days
BCBS Illinois180 Dayshttps://www.bcbsil.com/pdf/standards/manual/billing_and_reimbursement.pdf
Beacon Health90 Dayshttps://www.beaconhealthoptions.com/wp-content/uploads/Beacon-Provider-Handbook.pdf
Blue Cross of California180 Dayshttps://providers.anthem.com/docs/gpp/california-provider/CA_MMP_RP_claims_timely_filing.pdf?v=202012282144#:~:text=Medi%2DCal%20Managed%20Care%20follows,and%20nonparticipating%20providers%20and%20facilities.
Buckeye/Centene1 Yearhttps://ediacademy.com/blog/clean-claims-rejections/#:~:text=Participating%20providers%20must%20submit%20first,be%20denied%20for%20untimely%20submission.
​BCBS Alaska1 Yearhttps://www.premera.com/ak/provider/reference/medical-manuals/claim-submission-payments/
​BCBS Arizona1 Yearhttps://www.azblue.com/healthcareprofessionals/resource-center/appeals-and-grievances
Highmark BCBS Delaware120 Dayshttps://www.highmarkhealthoptions.com/content/dam/digital-marketing/en/highmark/highmarkhealthoptions/providers/provider-resources/provider-forms/Oct18ProviderForum.pdf
BCBS MississippiDecember 31 of the calendar year following the year in which the service was renderedhttps://www.bcbsms.com/im-a-provider/electronic-solutions
​Highmark BCBS Pennsylvania and West Virginia1 Yearhttps://content.highmarkprc.com/Files/EducationManuals/ProviderManual/hpm-chapter6-unit2.pdf
Carefirst Washington DC1 Yearhttps://www.carefirstchpdc.com/submitting-claim.html
Florida Blue1 Yearhttps://www.floridablue.com/docview/Paper-claim-95040-0419/
BCBS Hawaii1 Yearhttps://medquest.hawaii.gov/content/dam/formsanddocuments/provider-bulletins/fee-for-services/PBJuly2010.pdf
BCBS Louisiana15 Monthshttps://www.bcbsla.com/Docs/HMO_Manual.pdf
Anthem BCBS Ohio, Kentucky, Indiana, Wisconsin90 Dayshttps://providernews.anthem.com/ohio/article/reminder-changes-to-timely-filing-requirements-coming-in-october-3
Wellmark BCBS Iowa and South Dakota180 Dayshttps://www.wellmark.com/member/claims
BCBS Alabama2 Yearshttps://www.bcbsal.org/web/claims-payment-policy-other-information.html
BCBS Arkansas180 Dayshttps://www.arkansasbluecross.com/docs/librariesprovider6/providers-news/abcbs-providers-news-2004-dec.pdf?sfvrsn=bf4595fc_2
BCBS Idaho180 Dayshttps://providers.bcidaho.com/policies-and-procedures/pap/pap206.page
BCBS Kansas12 Monthshttps://www.bcbswny.com/content/wny/provider/provider-manual/section-13-claims-and-billing.html
Blue Cross Massachusetts90 Dayshttps://provider.bluecrossma.com/ProviderHome/wcm/connect/4d9586ab-0bf0-4db4-b09f-cde68814a5ca/MPC_052218-1H_Timely_Filing_Guidelines.pdf?MOD=AJPERES
HMO, PPO Medicare Advantage Plans
Blue Cross Massachusetts1 Yearhttps://www.mibluecrosscomplete.com/amslibs/content/dam/microsites/blue-cross-complete/Blue-Cross-Complete-Claims-Filing-Instructions.pdf
Indemnity
BCBS Minnesota180 Dayshttps://provider.publicprograms.bluecrossmn.com/docs/inline/MNMN_RP_Admin_CorrectedClaims.pdf
BCBS Montana180 Dayshttps://www.bcbsmt.com/provider/education-and-reference/education/news-and-updates/2020-archive/06-20-2020-federal-agencies-extend-timely-filing-and-appeals-deadlines
Horizon BCBS New Jersey180 Dayshttps://www.horizonnjhealth.com/for-providers/resources/timely-filing-requirements
BCBS New Mexico180 Dayshttps://www.bcbsnm.com/provider/claims/submit.html
BCBS New York1 Yearhttps://www.bcbswny.com/content/wny/provider/provider-manual/section-13-claims-and-billing.html
BCBS of Northeastern New York1 Yearhttps://www.bsneny.com/content/neny/provider/provider-manual/section-13-claims-and-billing.html
BCBS Oklahoma180 Dayshttps://www.bcbsok.com/provider/education/education-reference/news-updates/06-13-22-provider-appeal-update
BCBS NebraskaCheck with each individual plan as they are all differenthttps://www.nebraskablue.com/-/media/Files/NebraskaBlueDotCom/Providers/Forms/Administrative-and-Billing/Timely_Filing_Override_Request_50129.ashx
Independence Blue Cross120 Dayshttps://www.ibx.com/resources/for-providers/claims-and-billing
BCBS Tennessee120 Dayshttps://bcbstupdates.com/bluecare-tennessee-providers/
BCBS Texas95 Dayshttp://www.bcbstx.com/provider/medicaid/claims-and-eligibility/claims
BCBS Vermont180 Dayshttps://www.bluecrossvt.org/documents/provider-handbook
BCBS Wyoming60 Dayshttps://www.bcbswy.com/provider_updates/timely-filing-individual-claims/
Caresource90 Dayshttps://www.caresource.com/documents/in-excp-0163-timely-filing-limit-update-network-notification_final/
​Cenpatico90 Dayshttps://www.cenpatico.com/providers/ma/provider-tools/faqs.html
Champus1 Yearhttps://www.vha.cc.va.gov/system/templates/selfservice/va_ssnew/help/customer/locale/en-US/portal/554400000001036/content/554400000009404/03.01.01-CLAIMS-PROCESSING—GENERAL
Cigna90 Dayshttps://www.cigna.com/health-care-providers/coverage-and-claims/submit-claims/when-to-file-claims
Cigna (Out of network)180 Dayshttps://www.cigna.com/health-care-providers/coverage-and-claims/submit-claims/when-to-file-claims
Emblem Health120 Dayshttps://www.emblemhealth.com/providers/claims-corner/submissions/claims-submission-timely-filing
Fidelis New York90 Dayshttps://www.fideliscare.org/Portals/0/Providers/TipSheets/2018FidelisCareEDIProviderTipSheetEnglish.pdf?ver=2018-07-19-150041-457
GEHA90 Dayshttps://www.myoptumhealthphysicalhealth.com/documents/plansummaries/UHC%20GEHA%20FAQ-DCLACPTOTSLP_FAQ2017.pdf
Harvard Pilgrim Health Care90 Dayshttps://www.harvardpilgrim.org/provider/wp-content/uploads/sites/7/2020/07/F-CLAIMS-SUBMISSION-GUIDELINES-PM.pdf
Humana90 Dayshttps://www.humana.com/provider/medical-resources/claims-payments/claims-submissions
Kaiser Permanente30 Dayshttps://wa-provider.kaiserpermanente.org/provider-manual/billing-claims/claims/claims-timely
Magellan60 Dayshttps://www.magellanprovider.com/getting-paid/preparing-claims/timely-filing-exceptions.aspx
McLaren Health Plan1 Yearhttps://www.mclarenhealthplan.org/mhcc-provider/billing-mhp
Medical Mutual1 Yearhttps://www.medmutual.com/Individuals-and-Families/Transparency-In-Qualified-Health-Coverage.aspx
Medicare1 Yearhttps://www.medicare.gov/claims-appeals/how-do-i-file-a-claim
Medicaid180 Dayshttps://mmp.michigancompletehealth.com/content/dam/centene/michigan-complete-health/pdfs/MCH-MMP-QuickRefGuide_013092018.pdf
Meridian1 Yearhttps://www.mimeridian.com/content/dam/centene/meridian/mi/pdf/Claims-Provider-Manual-MI-2022.pdf
United Healthcare90 Dayshttps://www.uhcprovider.com/en/admin-guides/administrative-guides-manuals-2022/capitation-delegation-guide-supp-2022/claim-deleg-oversight-guide-supp.html

Rapid RCM Solutions: Your Partner in Regaining Reimbursements

Comprehensive Solutions for Reimbursement Recovery

We at Rapid RCM Solutions do more than just handle medical billing fundamentals. Our goal is to address any problems that impede reimbursement, such as clerical errors, denials, and rejections. Our end-to-end medical billing solutions are made to successfully handle these difficulties and guarantee that providers are reimbursed the funds rightfully owed to them. 

Proactive Issue Resolution:

Reimbursement concerns are resolved proactively by our dedicated team. Whether it’s through the management of appeals, the amendment of incomplete data, or the handling of clerical mistakes, we apply systematic techniques to pinpoint and fix the underlying cause of the issue. Our objective is to guarantee that providers obtain the right reimbursement without unnecessary delays.

Reducing Expenses of Administration: 

We help providers by managing claims and taking care of the complex billing processes. This enables them to concentrate more on providing outstanding patient care. Our streamlined procedures help providers save funds in addition to improving operational efficiency. 

Enhancing Patient Satisfaction: 

A good patient experience is influenced by efficient problem-solving, open lines of communication, and straightforward billing procedures. Building trust and provider loyalty is our top priority when it comes to improving the experience of patients through our services. Higher patient satisfaction rates and better results are the results of a pleased patient base.

 Increasing Sources of Income: 

Key components of our solutions include revenue cycle efficiency, proactive rejections management, and accurate claim submissions. We help providers maximize their revenue potential and achieve financial stability. Our strategic approach ensures that providers see tangible improvements in their revenue streams over time. 

Rapid RCM Solutions is a trustworthy partner committed to achieving results. Our knowledge, attentive service, and commitment to excellence allow providers to handle billing challenges with ease. By working with us, healthcare providers can concentrate on their primary goal of providing excellent medical care, knowing that their needs for reimbursement have been properly catered for.

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